13.00.02 JAM IN TRAY 1
Paper is fed from tray 2 to the device by the tray 2 pick-up roller. When energized, solenoid SL2 releases a clutch, and then the pick-up roller rotates to pick up the paper and advance it into the paper path.
1. Verify that the type and quality of the media that you are using meet HP specifications.
2. Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media.
3. Verify that the tray 2 pickup roller and separation pad are installed correctly.
4. Verify that solenoid SL2 is being energized. If you cannot hear it during a print job, remove tray 2, override the paper presence sensor flag, start a print job, and then see if the pick-up roller is
rotating.
5. Verify that solenoid SL2 is firmly seated in connector J504 on the ECU.
13.01.00 JAM IN TRAY 1
The paper did not reach the top of page sensor within the specified period of time. The tray 1 feed roller moves paper into the paper path. When solenoid SL1 is energized, a clutch mechanism allows the paper stack in tray 1 to lift, and then allows the feed roller to rotate one time to move the paper into the paper path.
1. Verify that the type and quality of the media that you are using meet HP specifications.
2. Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media.
3. Verify that the tray 1 pickup roller and separation pad are installed correctly.
4. Verify that solenoid SL1 is firmly seated in ECU connector J508. Verify that SL1 is being energized by removing the cover and observing the solenoid during a feed operation.
5. Open and close the cartridge door to clear the error message.
13.05.00 JAM INSIDE TOP COVER
Paper failed to reach the delivery sensor within a specified period of time when a print job was initiated. When troubleshooting paper jams, always observe where the leading edge of the paper stops in the jam.
1. Verify that nothing is obstructing paper movement within the paper path.
2. Verify that the fuser motor (M2) connector is firmly seated. The fuser motor wiring is hard-wired to the back of the ECU at connector J501. The motor connector is free-standing behind the ECU. To see if the fuser motor is functional, observe the output stacker rollers while turning on the device. If the rollers rotate, the motor is functional. If they do not rotate, verify the connection.
13.31.00 JAM INSIDE FRONT DOOR
Remove print cartridge A jam has occurred inside the front door.
1. Verify that nothing is obstructing paper movement within the paper path.
2. Verify that the face-up tray sensor (PS1) is functioning properly.
3. Verify that connection J505 is firmly seated on the ECU.
4. Open and close the cartridge door to clear the error message
13.65.00 JAM INSIDE REAR DOOR
A jam has occurred in the rear door area.
1. Verify that nothing is obstructing paper movement within the paper path.
2. Verify that the sensor connections on the rear of the fuser assembly are seated correctly.
3. Verify that connection J405 is firmly seated on the ECU.
4. Open and close the cartridge door to clear the error message
13.67.00 JAM INSIDE REAR DOOR
A jam has occurred in the rear door area.
1. Verify that nothing is obstructing paper movement within the paper path.
2. Verify that high-voltage power supply flat ribbon cable connection J404 is firmly seated on the ECU.
3. Open and close the cartridge door to clear the error message
13.XX.YY FUSER JAM INSIDE TOP COVER
A jam has occurred in the fuser area.
1. Press to see step-by-step information.
2. Open the cartridge door, and then remove the print cartridge.
3. Remove all media found.
4. Lift the metal flap, and then remove any media remaining.
5. Reinstall the print cartridge, and then close the cartridge door.
6. To exit, press ?
13.XX.YY JAM IN TRAY 2
A page is jammed in tray 2.
1. Verify that the type and quality of the media that you are using meet HP specifications.
2. Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media.
3. Remove tray 2, clear the jam, and then reinstall tray 2.
4. Verify that the tray 2 pickup roller and separation pad are installed correctly.
5. Verify that solenoid SL2 is firmly seated on ECU connector J504. Verify that SL2 is being energized by removing the cover and observing the solenoid during a feed operation.
6. Open and close the cartridge door to clear the error message.
13.XX.YY JAM IN TRAY X
A page is jammed in the tray indicated.
1. Verify that the type and quality of the media that you are using meet HP specifications.
2. Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media.
3. Verify that the tray pickup roller and separation pad are installed correctly.
4. Open and close the cartridge door to clear the error message.
NOTE To avoid jams with heavier media, use tray 1 and the rear output bin.
13.XX.YY JAM INSIDE DUPLEXER
A jam has occurred inside the duplexer.
1. Press to see step-by-step information.
2. Remove the duplexer from the rear of the device.
3. Look inside the device duplex area and remove any media.
4. Remove any media from the duplexer.
5. Reinstall the duplexer.
6. Open and close the cartridge door to clear the error message.
13.XX.YY JAM INSIDE REAR DOOR
A jam has occurred in the duplex reversing area.
1. Press to see step-by-step information.
2. Open the rear door, and then remove all media found.
3. Close the rear door.
4. Open and close the cartridge door to clear the error message.
13.XX.YY JAM INSIDE TOP COVER
Remove print cartridge A jam has occurred in the registration assembly area.
1. Press (Down Arrow) the to see step-by-step information.
2. Open the cartridge door, and then remove the print cartridge.
3. Remove all media found.
4. Lift the metal flap, and then remove any media remaining.
5. Reinstall the print cartridge, and then close the cartridge door.
6. If the message persists, verify that the flat ribbon cable at the bottom of the ECU is connected correctly.
7. To exit, press ?
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